Conviva® Experience Insights™ and Ad Insights™ — Terms of Use with Acceptable Use Policy and Privacy Policy

Welcome to Conviva Experience Insights™ and Ad Insights™!

You are visiting Conviva's web front-end interface for Conviva's Quality of Experience Analytics Service, Conviva Experience Insights and Ad Insights (collectively, the “Service”). We ask that you carefully review this brief Conviva Experience Insights and Ad Insights — Terms of Use with Acceptable Use Policy and Privacy Policy document (collectively, the “Terms”), as it contains germane login and other requirements you will be required to observe to retain your ongoing ability to enjoy Service access and retain Service credentials.

To access and use the Service, you must have been invited by Conviva or your company's administrative lead(s) (each an “Admin User”). Conviva will initially set up the applicable Admin User(s), the identity and number of which are contextual and dependent on Customer and video player needs and configurations. Admin User(s) may then designate and invite regular users (all Admin and regular users “User” herein unless specified otherwise).

Upon such authorization and/or invitation, as either an Admin or a regular User, to activate access you must have accepted these Terms. By creating your User profile and confirming and establishing your credentials you conveyed such acceptance, as required by the registration page. Your credentials are: a User ID “UID”, which must be the fixed business email address entered in the authorization and/or invitation, and a password (together “registration” and “credentials”). Your continued use of the Service thereafter constitutes continuing agreement to these Terms and Policy as they may be revised from time to time.

By such registration and use you represent that you are employed by a Conviva Customer as defined herein, are accessing and using the Service for legitimate business purposes only, will comply with the requirements herein, and are over the age of 18. Conviva will post “last updated” notations on any material update(s) to these Terms.

In addition to stating Terms of Use, as with all privacy policies, this policy also identifies throughout the data we collect, how we use, process and store it, and how we may share it, as well as data control rights respecting disclosed personally identifiable information, if any.

By your registration and use of the Service, you consent to receive transactional emails at the UID associated with your registration. Such emails will be connected to your existing business relationship with Conviva and sent for the purpose of advising registered Users of the Service website, Terms updates or other modifications. In addition, Conviva may send informational messages respecting Service usage tips and policies. If you do not consent to such business transactional email or other digital format messages, please do not register for the Service.

Terms (with Acceptable Use Policy)

Access Eligibility.

To access and use the Service you must be personnel of a current or potential customer with Conviva's authorization to access the Service. Such authorization in most instances will be a signed commercial contract by which the entity for which you work has ordered paid Services or products from Conviva (each a “Customer”).

Admin Users — Admin Users will be designated between Conviva and Customer personnel in the pre-sales and contract onboarding process, and Admin User(s) will receive credentials and a welcome email from Conviva's Customer Success team with access instructions.

Admin Users may invite personnel from Customer to access the Service for registration and use. Other than Conviva, only Admin Users may invite Customer personnel as regular Users, and Admin Users must advise regular users of these Terms and this Policy, and the requirement for each regular User to abide by them.

In certain instances, Conviva may grant access prior to a signed agreement, and in any such instance(s), a nondisclosure agreement is required, as well as email invitation to a specified Admin User with clearly specified number and identification of additional user(s).

Do not access or use the Service without creating your own credentials through registration, without a Customer contract or without such additional email or other written authorization.

User Login Credentials and Requirements.

• To access and use the Service, in the registration process, you must enter your “single-user” UID (which is a business email address) and a password, both of which are unique to you as a user.
• You may have only one email address in the Service system, although that email may be associated with multiple distinct accounts with the same Customer.
• Your UID and password for the Service are personal to you, they may not be shared nor disclosed to anyone and they may not be used by anyone but you.
• The UID and password must not be “company-wide” or “department-wide” (i.e. user@hd3donline.com or spinztvIT@spinz.com (examples) where such generic addresses are an alias that includes more than one individual).
• The UID need not identify you by name in the email address (although it may, this is not prohibited) but it must be specific to you and only you.
• Every time you visit the Service, you must log in with your own UID and password.
• You may not share your UID or password with any co-worker, consultant, contractor or the like.
• No person or entity external to your company's directly-employed personnel may be given access to the Service or your credentials without Conviva's prior written consent (which Conviva may, in the sole exercise of its discretion, give by email or withhold, delay or condition).

Tips for UID and password.

• In setting up your credentials we ask that you not divulge personal information (Personal Data as more fully defined below), other than your name in part or in full that may be revealed by the structure of your UID email address.
• We request that you do not use the same password as you use for any other work-related or personal business, to minimize the impact on you in the event of any unauthorized access to the Service by anyone other than yourself.

Reservation of Right to Suspend, Revoke or Block UIDs.

Conviva reserves the right to block or change a UID if Conviva reasonably suspects that fraud, corporate espionage or other unauthorized access or use is associated with the UID, for any reason, with or without your fault.

Privacy Policy

Personal Data. Through the Conviva Services, we may collect certain data elements that, whether alone or in combination, may be used to identify an individual (“Personal Data”). We handle Personal Data only as outlined in the terms of our agreements with our Customers.

If you collect, access or view Personal Data through your use of the Services, you acknowledge and agree that you are responsible for treating all Personal Data consistent with applicable privacy laws. You acknowledge that you will not share or disclose Personal Data for any purpose other than the purpose for which you are accessing the Services.

By downloading or using the Services, you acknowledge and agree that Conviva may collect Personal Data through the Services, and represent that you have all necessary consents and authorizations to install such products and allow such data collection.

Last Updated: 2017 May 03.